Data privacy is of high importance to us. This means that we process our user’s personal data with due care and in accordance with applicable data protection law.
What Personal Data We Collect
We collect User information including your name, address, email address, birthday and telephone number. The use of our Site is generally possible without providing User information. You are neither obliged to visit this website nor to provide any User information. If you do not provide us with user information, you might not be able to use individual functionalities of this website.
The collection of user information on our Site is always on a voluntary basis. We collect user information from you when you:
· Contact us directly by email, phone call or through email forms on our Site.
· Set up your account on our Site.
· Fill the reservation form on our Site.
· Fill our newsletter subscription form.
· Place a comment on our blog.
Activity Related User Information
When you make a reservation request for an activity, we collect additional user information, including your hotel name for pick-ups and drop-offs and information about relevant certification, training and experience.
We collect this information and use them for purposes such as confirmation of eligibility for your participation of requested activities. This information is transferred to Service Provider, to fulfil your reservation request.
When you visit the Site, we automatically collect certain information about your device, including information about your IP address, geographical location, preferred language, browser type and version, operating system, referral source, length of visit, page views, website navigation and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Technical Information.”
Although we do not normally use technical information to identify individuals, sometimes individuals can be recognized from it, either alone or when combined or linked with user data. In such situations, device information can also be considered to be personal data under applicable law and we will treat the combined user and technical information as personal data.
How and Why We Use Your Personal Data
Business-related data processing
We process your personal data to be able to deliver our services to you and to run, maintain and develop our businesses, including enhancement of our services, research and analysis relating to our services and tracking of the use of our services.
We process your personal data to perform our contractual obligations towards you, and to comply with legal obligations. Furthermore, we use your personal data to allow us to perform the contract with our customers, suppliers or partners.
We process your personal data to allow us to conduct information and promotional campaigns (including direct marketing) related to our services (including by phone, mail and email), keeping you informed about our services and special offers that are likely to interest you.
We also use your personal data to conduct market surveys.
You can revoke your consent granted to us in this regard at any time with effect for the future. If you wish to opt-out of receiving these emails from us, please follow the instructions contained in an applicable email you receive from us, which will allow you to opt-out of receiving these types of email communications from us. Also, a message with an opt-out request using our contact form is sufficient.
With whom we share your personal data
We will not disclose personal information we gather from you to third parties unless we are required to share this information to complete your request or for legitimate business purposes.
We may share your information with vendors or third parties who deliver or provide goods and services or otherwise act on behalf of or at the direction of us. These third parties may include, for example, our third-party (technology) providers, suppliers and partners. These third-party service providers will only have access to the information needed to perform these limited functions on our behalf.
Data Sharing With Service Providers
Possibility of Business Selling
If we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
All the data and application servers we use to provide our service are physically placed inside the EU, and consequently, your personal data is stored in an EU country. Whenever is possible/feasible, we select data processors or specific options inside the data processors’ services in such order to keep data inside the EU.
Our preferred data processor is Amazon Web Services, Inc. (AWS), which offers a GDPR-compliant Data Processing Addendum (GDPR DPA) which includes the Standard Contractual Clauses to enable the transfer of data from outside of Europe. The AWS GDPR DPA is incorporated into the AWS Service Terms and applies automatically to all customers globally who require it to comply with the GDPR.
How Long Will We Retain Your Personal Data
At the moment you withdraw your consent for the processing of your personal data, all your personal data received and stored are erased unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at firstname.lastname@example.org.
How we protect your personal data
We seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the personal data you provide us against unauthorized or unlawful access, disclosure, and against accidental loss, damage, alteration or destruction.
However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. We will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to us and let you know what steps can be taken and have been taken to help rectify the problem.
Data Transfer Protection
We use a secure online transmission procedure, the so-called "Secure Socket Layer" (SSL) transmission, to protect the personal data of our users. You can see this from the fact that an "s" (https://) is added to the address component HTTP://, or a green, closed lock icon is displayed. By clicking on the icon, you will receive information about the SSL certificate used. The display of the icon depends on the browser version used by you. The SSL encryption guarantees that your data is transmitted in an encrypted and complete way.
Data Storage Protection
We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties.
Children under 16
Cookies are small text files that contain information, created by a website. They are stored on your computer to allow you to use various functions. Our Site uses both permanent and session-specific cookies. Session-specific cookies are stored temporarily on the computer as you browse a website. These cookies will be deleted when you close your browser or within a certain time period (i.e. when the session ends). Permanent cookies are stored on your computer until you delete it.
Performance and Analytics Cookies
We use performance and analytics cookies to analyze how our website is accessed, used, or is performing to provide you with better user experience and to maintain, operate and continually improve the website.
We also use Google AdWords Remarketing service that is provided by Google, Inc.
Furthermore, you can prohibit Google from collecting and analyzing the cookie-generated data about your use of the website by installing the browser plugin provided on this link.
With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook
Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. This service enables us to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected personal data remain anonymous. Since the collected data is being saved by Facebook, they are able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s Data Use Policy found here.
Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.
If you are younger than the age of 16, please consult your legal guardians in order to obtain their permission. Please click here if you would like to revoke your permission.
How can I block or delete cookies?
If you do not wish to allow cookies to be used, you can still use our website. However, some features may not function correctly.
If you are an EU citizen, please be advised that in case you allow us to collect and process certain personal data from you, you have the following rights:
· Right of Access. You have the right to obtain from us confirmation as to whether or not personal data concerning you are processed, and, where that is the case, you have the right to request and get access to that personal data.
· Right to Rectification. You have the right to obtain from us the rectification of inaccurate personal data and you have the right to provide additional personal data to complete any incomplete personal data.
· Right to Erasure (“Right to be Forgotten”). In certain cases, you have the right to obtain from us the erasure of your personal data.
· Right to Restriction of Processing. You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations.
· Right to Data Portability. You have the right to receive from us in a structured format your personal data and you have the right to (let) transmit such personal data to another controller.
· Right to Object. In certain cases, you have the right to object to the processing of your personal data, including with regards to profiling. You have the right to object at further processing of your personal data in so far as such data have been collected for direct marketing purposes.
· Right to be Not Subject to Automated Individual Decision-Making. You have the right to not be subject to a decision based solely on automated processing.
· Right to Filing Complaints. You have the right to file complaints with the applicable data protection authority on our processing of your personal data.
· Right to Compensation of Damages. In case we breach applicable legislation on the processing of your personal data, you have the right to claim damages from us for any damages such breach may cause with you.
How You Can Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.